Shipping Policy

A legal disclaimer

Overview

At Child's Playland Shop, we are committed to providing a seamless shopping experience, including reliable shipping services. This Shipping Policy outlines our shipping practices, options, and procedures to help you understand how your orders will be processed and delivered.

Shipping Methods

We offer a variety of shipping options to accommodate your needs:

1. Standard Shipping

• Delivery Time: 5-7 business days within the contiguous United States.

• Cost: Calculated at checkout based on the shipping destination and order weight.

• Carrier: Typically shipped via USPS or UPS.

2. Expedited Shipping

• Delivery Time: 2-3 business days.

• Cost: Higher than standard shipping; calculated at checkout.

• Carrier: Usually shipped via UPS or FedEx for faster delivery.

3. Same-Day Delivery

• Availability: Offered for local orders within Colorado Springs.

• Cost: Additional fee applies; please contact us for details.

• Order Cut-off Time: Orders must be placed by 12 PM MST for same-day delivery.

• Conditions: Same-day delivery is only available for select items and within a specific radius.

4. Free Shipping

• Eligibility: Available on orders over $75 within the contiguous United States.

• Delivery Time: Typically 5-7 business days.

• Exclusions: Some oversized items may not qualify for free shipping.

Processing Time

• Order Processing: Orders are typically processed within 1-2 business days from the time of order confirmation.

• Custom Orders: If your order includes custom items, processing may take longer. You will be notified via email of any delays.

Delivery Locations

• We ship to addresses within the United States, including Alaska and Hawaii.

• International Shipping: Currently, we do not offer international shipping. Please check back for future updates.

Tracking Your Order

• After your order has shipped, you will receive an email with tracking information.

• Use the tracking number provided to monitor your order's status through our website or directly through the shipping carrier’s website.

Damages and Issues

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. To assist with your claim, please provide:

• Your order number

• A description of the issue

• Photographic evidence of any damage (if applicable)

Returns for Damaged Items

We will cover the cost of return shipping for damaged items and will issue a replacement or refund as appropriate.

Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy. To initiate a return:

• Contact us within 30 days of receiving your order.

• Items must be unused and in their original packaging.

• A return shipping label will be provided if applicable.

Shipping Restrictions

• P.O. Boxes: We can ship to P.O. boxes using standard shipping methods. Expedited shipping options may not be available for P.O. box addresses.

• Remote Areas: Some remote locations may experience longer delivery times. We will inform you if your address falls into this category.

• Hazardous Materials: Certain items classified as hazardous materials may have specific shipping restrictions.

Changes to Shipping Policy

We may update this Shipping Policy periodically to reflect changes in our practices, operational requirements, or for other reasons. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions or concerns regarding our shipping policy, please reach out to us:

• Email: info@pltojst.com

• Phone: 210-448-6492

• Address:
  Child's Playland Shop
  2710 S Academy Blvd Ste 150
  Colorado Springs, CO 80916
  USA