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Refund Policy

Overview
At Child's Playland Shop, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, this Refund Policy outlines the steps you can take to request a refund or exchange.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
  • Items must be returned within 30 days of the delivery date.
  • Products must be unused, in their original packaging, and in the same condition as when received.
  • Proof of purchase (order number or receipt) must accompany the return.
2. Non-Refundable Items
Certain items are non-refundable, including:
  • Gift cards
  • Sale items or promotional items marked as non-returnable
  • Items that have been opened and used
3. Return Process
To initiate a return:
  1. Contact Us: Email us at info@pltojst.com or call 210-448-6492 to request a return authorization.
  2. Return Label: We will provide you with a return shipping label if applicable.
  3. Pack Your Item: Securely pack the item in its original packaging, including all accessories and paperwork.
  4. Ship the Item: Send the item to the address provided in the return authorization.
4. Refund Process
Once we receive your returned item:
  • We will inspect it to ensure it meets the eligibility criteria.
  • If approved, a refund will be processed to your original payment method within 5-10 business days.
  • You will receive an email notification once the refund has been issued.
5. Exchanges
If you wish to exchange an item:
  • Follow the return process outlined above.
  • Once we receive the returned item, you can place a new order for the desired item.
6. Shipping Costs
  • Return Shipping: Customers are responsible for the cost of return shipping unless the item is defective or the wrong item was sent.
  • Original Shipping Costs: Original shipping costs are non-refundable.
7. Damaged or Defective Items
If you receive a damaged or defective item:
  • Contact us within 48 hours of receiving the item.
  • We will provide instructions for returning the item at no cost to you and arrange for a replacement or refund.
8. Contact Information
For any questions or concerns regarding our Refund Policy, please contact us at:
  • Email: info@pltojst.com
  • Phone: 210-448-6492
  • Address:
    Child's Playland Shop
    2710 S Academy Blvd Ste 150
    Colorado Springs, CO 80916
    USA
Additional Considerations
What to Include in Your Refund Policy:
  • Time Frame for Returns: Clearly state the period during which returns are accepted.
  • Instructions for International Returns: If applicable, include specific procedures for international customers.
  • Customer Responsibilities: Outline customer obligations regarding the return process.
  • Policy on Sale Items: Specify if sale items are eligible for return and under what conditions.
Feel free to customize any sections or add specific details relevant to your shop! Let me know if you need further assistance!
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